The refund window
Every product sold by Sirius Digital LLC carries a refund window of at least 30 days from the date of purchase. Some programs offer a longer window. The exact period that applies to your purchase is stated on the page where you bought the product, is repeated in the receipt emailed to you, and always takes precedence over the minimum stated here.
How to request a refund
Email contact@llcsiriusdigital.com from the address used at purchase, or from any address if you tell us which one was used, and say that you would like a refund. Include the date of the charge. That is all we need.
No justification is required. We do not ask you to explain your decision, we do not require you to complete a form, and we do not ask you to prove that you used the product. There is no retention process to get through.
How long it takes
Approved refunds are issued within 3 business days of the request, to the original payment method. We cannot refund to a different card or account.
Once issued, the credit is in the hands of your bank or card issuer. Most post the amount within 5 to 10 business days. If more than 10 business days pass after we confirm the refund and nothing has appeared, write to us and we will send you the refund confirmation to present to your bank.
Partial refunds and bundles
Where a purchase included more than one product, a refund can be requested for the whole purchase or for an individual item, at the price actually paid for that item. Where a discount was applied to the bundle, the refunded amount reflects the discounted price paid, not the list price.
Recurring products
Where a product is billed on a recurring basis, it can be cancelled at any time from the account area or by contacting support. Cancellation takes effect at the end of the period already paid for, and no further charges are made. The refund window above applies to the first charge.
Access after a refund
When a refund is issued, access to the corresponding product ends. Any files already downloaded remain yours to keep, but the material may no longer be redistributed or resold, as set out in the Terms of Service.
Before contacting your bank
If you do not recognise a charge, please contact us first. We will identify it immediately and, if it was not authorised by you, refund it. Writing to us is faster than opening a dispute with your bank — a dispute can take several weeks to resolve, while a refund from us is issued within three business days.
Questions
Email contact@llcsiriusdigital.com. We reply within 24 hours on business days (monday to friday, 9:00–18:00 mst).